Terms and ConditionsGeneral
All orders accepted by Sharman MultiCOM Ltd . are subject to these terms and conditions of sale, which supercede any previous terms and conditions. All descriptions and illustrations contained in this catalogue or price list are only intended to give a general idea of the products, and as part of our continuous product development policy, specifications may vary slightly.
All prices quoted in our price list are Net Trade and exclude VAT. VAT will be charged at the appropriate rate at the date of invoice. Prices are quoted subject to currency fluctuations and therefore we reserve the right to change prices without prior consent.
To assist in prompt dispatch, please use the correct product codes and descriptions as supplied in the catalogue or price list. Failure to use correct product codes will delay your order as priority will be given to orders placed with correct product codes. Orders can be sent by email, fax, telephone, post, or via one of our sales managers (New Customers please see the section on payment and accounts). Customers will be informed when possible about any out of stock items so that they can be re-ordered on their next order, as a back order file is not held. Please note to keep administration costs down, there is a minimum order level of £100.00 plus VAT. If an order does not meet the minimum order value of £100.00 plus VAT, a surcharge will be added to that order, unless the customer elects to make up the order to the required minimum of £50.00 plus VAT.
Mainland UK Destinations:
Orders will be dispatched by next day courier service where available, in some cases such as the Scottish Highlands it may be a two to three day service; we reserve the right to use any courier of our choice. Orders amounting to above £325.00 plus VAT at standard trade prices will be dispatched carriage paid. Orders amounting to below £325.00 plus VAT will be charged carriage at cost.
Northern Ireland and other Offshore Islands:
Orders amounting to over £325.00 plus VAT at standard trade prices will be dispatched carriage paid; orders amounting to below £325.00 plus VAT will charged carriage at cost.
Export orders are all dispatched „Ex warehouse“ frieght payable basis.
Any claims for non-delivery, shortages, or breakages must be made in writing within two days of delivery.
NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.
Warranty and Returns
All products sold by Sharman MultiCOM Ltd . are guaranteed for a period of 12 months from date of invoice; any refurbished products sold by Sharman MultiCOM Ltd . are sold as seen unless expressly advised by the principals of the company. Faulty products will only be exchanged, credited or repaired at Sharman MultiCOM Ltd . discretion. Warranty claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated and a copy of the relevent invoice against which the goods were purchased is enclosed. Any goods returned incomplete i.e. packaging missing, accessories missing, wires cut etc. will not be replaced or credited. Similarly, any goods found to have been misused i.e. output transistors blown or polarity reversed will not be replaced or credited. These will be repaired and charged to the customer or returned to the customer in the condition that they were received by Sharman MultiCOM Ltd .. Any goods returned to Sharman MultiCOM Ltd . that are not found to be faulty will be returned to the customers and a charge made, so please endeavour to check the goods before returning them.
RETURNS MUST BE SENT BACK AT THE BUYER‘S EXPENSE AND CHARGES MUST NOT BE DEDUCTED FROM PAYMENTS.
Payments and Accounts
New Customers wishing to open a credit account must fill in the credit account application form available from our accounts department. We reserve the right to refuse a credit account to any customer who‘s references are not suitable. Initially orders must be made on CWO (Cash or Cheque With Order) basis, alternatively payment may be made by credit card (Mastercard or Visa) at time of placing order. Once a credit account is established with a credit limit, credit terms must be strictly adhered to. Credit Terms are strictly 30 Days Net. No further goods can be dispatched before payment is made on overdue invoices. Any account which regularly goes overdue on the agreed terms will be automatically suspended. We reserve the right to charge bank charges on cheques which are re-presented. Account customers may pay by credit card if they wish to do so at time of placing their order, credit card payments for invoices at any other time will incur a surcharge of 3%.
Reservation of Title
The risk of the goods passes to the buyer upon delivery to the carrier, but THE TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.
All material included within the Sharman MultiCOM Ltd . Catalogue, Price List, and Website is subject to copyright including all images and technical information. No copies can be made, or images taken without the express permission of Sharman MultiCOM Ltd ., which must be in writing.
(Please keep a copy of the Terms and Conditions for future reference)